Reference

What You Need to Know Before Using aurga11

These legal conditions set out the rights and responsibilities that apply when you access aurga11, available where local law permits. Whether your account is funded via DANA, OVO, or GoPay, the same conditions apply across every session and transaction on this platform.

Jurisdiction-dependent accessDANA, OVO, GoPay account rulesUser rights and data handlingAccount eligibility conditionsContact and dispute paths
aurga11 What You Need to Know Before Using aurga11
CONTACT PATHS

Reach Us About Legal or Account Queries

If a condition is unclear, or if you need to exercise a right — such as requesting account data, submitting a dispute, or asking how a specific rule applies to your DANA or OVO wallet — our support team handles those requests directly. Responses are handled in English; please describe your query clearly and include your registered account ID.

Team online

Live Chat

Open the chat widget from any page on aurga11 and describe your legal or account query. Our team will respond in English and can pull up your account record directly.

Email Support

Send detailed legal queries, data requests, or account closure requests by email. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — linked to your account.

Account Help Centre

The Help Centre inside your account dashboard covers common condition questions, wallet verification steps, and how to submit a formal dispute without contacting support first.

HOW WE HANDLE THIS

Data, Security and Account Integrity at aurga11

We take data handling, cookie use, and account security seriously because your wallet details — whether linked to DANA, OVO, or GoPay — need to be kept accurate and protected. Below is a straightforward breakdown of how we manage the four areas that matter most to your account.

Data Collection and Retention We collect only the data needed to operate your account: registration details, wallet identifiers, and transaction records. Retention periods follow applicable data rules; you can request a summary at any time via support.
Cookie and Session Use Cookies keep your session active and remember your wallet preference — DANA, OVO, or GoPay — so you do not re-enter details each visit. You can manage cookie settings through your browser at any time.
Account Security Practices Every login triggers an OTP verification sent to your registered mobile number. We do not store full wallet credentials; only tokenised identifiers tied to your account are held on our side.
Requesting Changes or Deletion To update personal data or request account deletion, contact support via live chat or email with your account ID. We action confirmed requests within the timeframe our policy requires.

Frequently Asked Legal and Account Questions

These are the questions we hear most often about account conditions, data rights, and how our legal framework applies to wallet use and access in Indonesia.

Access depends on local law and the eligible regions we serve. You are responsible for checking your own eligibility before registering or funding an account with DANA, OVO, or GoPay.

Yes. Contact support via live chat or email with your account ID and a written data request. We will provide a summary of what we hold within the timeframe our policy requires.

After account closure, we retain transaction records for the period required by applicable rules, then delete personal data. Wallet identifiers for DANA, OVO, or GoPay are removed from active records immediately.

Open a dispute through the Help Centre in your account dashboard or email support with your account ID, the transaction reference, and a clear description. We review and respond in English.

We update conditions when needed and publish the revised version on this page. Continuing to use your account after an update is posted means you accept the new terms.

The English-language version of these conditions is the authoritative text. Where any translated version conflicts with the English text, the English version takes priority.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.