Reference

Terms and Conditions for Your aurga11 Account

Before you deposit via DANA, OVO, or GoPay and explore the lobby, these terms set out what you agree to when you open and use your account with us.

Account Eligibility RulesWallet Transaction TermsDANA · OVO · GoPay ConditionsAccess Subject to Local LawAccount Conduct Standards
aurga11 Terms and Conditions for Your aurga11 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, if you need a copy of the current terms, or if you want to raise a concern about how a rule was applied to your account, our support team handles all of it. Players in Jakarta and Bandar Lampung can reach us through the same channels — no separate regional queues. Bring your account ID and transaction reference when you contact us about a wallet or payment matter so we can pull the details quickly.

Live Chat Open the chat widget from your account page for direct help with terms queries, wallet conditions, or account eligibility questions.
Email Support Send a written request to our support address if you need a formal response about how a specific term applies to your account or transaction.
Help Centre The help centre has a dedicated terms section with plain-language summaries of each clause and answers to common account conduct questions.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

Your account details, wallet history, and personal data are stored under SSL encryption and are not shared with third parties outside of what your local jurisdiction requires. We keep transaction records for the retention period required by applicable law — you can request a copy of your own account data by contacting support with your account ID. If you believe your account has been accessed without your consent, change your password immediately and notify support so we can flag the session log.

SSL Account Security

Every login, deposit confirmation, and withdrawal request is processed over an encrypted connection. Your DANA, OVO, and GoPay transaction details are never stored in plain text.

Data Retention Policy

We hold your account and transaction data for the period required by local law. You can request access to or deletion of your personal data by submitting a written request to support.

Cookie Management

Session cookies keep you logged in during your visit. Analytics cookies measure page performance only. Both can be managed in your browser settings without blocking account access.

Requesting Account Changes

To update personal details, close your account, or request a data export, contact support directly with your account ID. Changes to registered wallet details require identity verification before they take effect.

Questions We Get About These Terms

These are the questions we hear most often about how the terms apply to real account situations — wallet deposits, account access, data requests, and what happens when something goes wrong.

Yes, terms are updated when services or regulatory requirements change. We notify you through your account dashboard before changes take effect so you can review them before continuing.

A failed deposit via DANA or OVO is reversed to your source wallet without any deduction on our side. If the funds are not returned within the usual processing window, contact support with your transaction reference.

Submit a written request to our support team with your account ID. We will provide your data within the timeframe required by applicable local law in your region.

You can request account closure through support at any time. Any remaining balance must be withdrawn to your registered DANA, OVO, or GoPay wallet before closure is processed.

Reach support via live chat or email with your account ID and the specific transaction or decision in question. We review each case against the current terms and respond in writing.

Yes. Where local law conflicts with any section of these terms, local law governs. Access to the platform and its services is available only where permitted under local law in eligible regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.