Reference

How aurga11 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account and process your payments through DANA, OVO, and GoPay.

Account data kept secureWallet info: DANA, OVO, GoPayYour right to request changesNo data sold to third partiesContact us to review your record

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove data we hold on you, our support team handles privacy requests directly. Reach us through live chat on the site, by email, or via our account help desk. Players in Jakarta and Bandar Lampung can contact us the same way as everyone else — we handle all requests in English and respond to data queries as a priority.

Live Chat Start a live chat session from your account dashboard. Tell us you have a data or privacy request and our team will route it to the right person.

Email Support Send your privacy query to our support email. Include your registered account name and the wallet number you use — DANA, OVO, or GoPay — so we can locate your record quickly.

Account Help Desk Use the account help desk inside your profile page to submit a formal data request. We track each request and send a written confirmation once it is resolved.

What We Collect and Why It Matters

aurga11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number, and the payment wallet details you use — whether that is DANA, OVO, or GoPay. We use this to verify your account, process deposits and withdrawals, and keep your transaction history accurate. Device data such

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as your IP address and browser type is logged automatically; this helps us spot unusual login attempts and keep your session secure. We do not collect more than what your account requires. If you contact our support team, that conversation is also stored so we can
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follow up properly. All data is processed in line with applicable privacy law and is available only where local law in Indonesia permits. We do not sell, rent, or trade your personal information to any outside advertiser or data broker. Where we work with third-party payment
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processors to route your DANA, OVO, or GoPay transactions, those processors operate under their own privacy agreements and are bound by contractual data-protection terms with us. You have the right to ask what data we hold on you at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption across your account session and payment flows. Cookies on the site remember your login state and preferred language, but they do not store your wallet PIN or payment credentials. You can clear cookies through your browser settings at any time without losing your account. Data retention follows a defined schedule — active accounts retain full records, and closed accounts are reduced to the minimum required by law. If you close your account, contact support and request a data summary before you do.

Encryption on all sessions

Every account session and payment instruction — whether via DANA, OVO, or GoPay — is sent over an encrypted connection so your credentials stay private in transit.

Cookie control in your browser

Session cookies keep you logged in and remember your settings. They do not hold payment data. You control cookie acceptance through your browser, and clearing them does not affect your account balance.

Defined data retention schedule

We keep your account data for as long as your account is active or as required by applicable local law in Indonesia. Closed accounts are reduced to minimal legal-hold records only.

Request access or deletion

You can request a copy of the data we hold, ask us to correct inaccurate entries, or request deletion where local law permits. Submit through live chat or the account help desk.

Privacy Questions We Get Asked Most

Below are the questions we hear most often about how aurga11 handles personal data. If your question is not here, reach us through live chat or the account help desk and we will respond in writing.

We share wallet reference data only with the payment processor needed to complete your transaction. We do not sell or pass your wallet details to advertisers or unrelated third parties.

Yes. Submit a data-access request through live chat or the account help desk. Include your registered name and wallet number so we can locate your record and send you a summary.

Once an account is closed, we reduce stored data to the minimum required under applicable local law in Indonesia. You can request a summary of what remains by contacting support before closing.

We use session cookies for login state and preference cookies for language and display settings. No cookies store payment credentials. Clear them in your browser settings without affecting your account.

Contact us through live chat or email with the specific detail you want corrected. We verify the request against your registered account, make the change, and confirm it in writing to you.

Yes. The same encryption applies whether you access your account on a mobile browser or a desktop. Your login session and payment instructions travel over a secure connection in both cases.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ AccountRegister

How aurga11 Handles Your Personal Data

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Privacy Questions We Get Asked Most

01 Does aurga11 share my DANA, OVO, or GoPay details with anyone?

02 Can I ask to see all the data you hold on my account?

03 How long do you keep my account data after I close my account?

04 What cookies does the site use and can I turn them off?

05 How do I request a correction to wrong information on my account?

06 Is my data protected when I log in from a mobile device?

Privacy Policy

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